For the second year running, College Station Apartments has been rated number one by the ISU community in the category of small apartment customer service.
With its fully furnished apartments, fitness center, sand volleyball court, and heated pool, College Station prides itself as a luxury establishment committed to providing its tenants with “college living at its best.”
According to Rachel Naas, property manager for College Station, the repeated first place ranking in customer service is evidence that customer service remains a top priority.
“We always try to put our tenants first, so I think this is [students] letting us know that we’re doing something right and it feels really good,” Naas said.
While grateful for the students that voted College Station to the first place spot, Naas said she and her staff will continue working hard to fulfill students’ expectations and provide the kind of quality attention that she would expect if she were a tenant.
“I try to treat people as I would want to be treated with big issues and even little issues,” Naas said. “Everything is important regardless, and it needs to be addressed one way or another. That’s the rule I live by,” she added.
Ken Witte, leasing manager for second place Class Act Realty, said that while he had hoped for first, he plans to continue fulfilling the needs of his tenants to the best of his ability.