The Pontiac OSF St. James-John W. Albrecht Medical Center has been named the safest hospital in the state by Consumer Reports magazine.
The honor came as a surprise to the entire hospital staff. The hospitals involved in the evaluation process were unaware of the magazine’s assessments, which is perhaps what makes the honor that much more rewarding to receive.
“Much of the information was obtained from a discharge of data provided to government-regulated bodies,” Pam Meiner, director of marketing for the hospital, said on how Consumer Reports did their evaluation of the hospital.
“I think it makes everyone proud of the role they play in keeping the hospital as a safe place for patients,” she said, adding that the staff found out the news in the September issue of Consumer Reports.
The data gathered was based on infections, readmissions, complications, safety score and more. The website, www.consumereports.org, also provides readers with an FAQ information section for consumers to utilize when picking hospitals near them, and a map of the country with the ratings of the safest hospitals within each state for subscribers. The website breaks down exactly how they come to their declarations of the best hospitals in a way that is easy for readers to understand.
Hospitals up for evaluation are also assessed in terms of the control of patients’ infections and other serious complications. Consumer Reports also takes a look at doctor-patient communication and the proper use of diagnostic equipment.
Other elements the magazine based its ratings on include how the hospital cares for heart failure, pneumonia, EMI and their surgical patients. Prevention of preventable readmission of patients is also evaluated in making its decisions.
OSF beat out several other nearby hospitals in receiving this award; the efforts of the entire staff are recognized in this honor.
Because the evaluation process covered an extensive range of hospital operations, the hospital-wide effort was necessary in order to earn the state’s highest rating.
With everyone doing their part at OSF, the outcome has exceeded everyone’s expectations.
The OSF hospital website shares its patients’ overall ratings of the hospital. Patient satisfaction is currently at a high of 71 percent and patient recommendation to family and friends is currently at 68 percent.
Patients reported they got help from the staff as soon as they needed it and nurses and doctors were good listeners, courteous and respectful, and explained things clearly. With overall results like these, it is not difficult to see why Consumer Reports has chosen the hospital for this honor.
The full-time staff has 17 physicians and dentists, 51 registered nurses and two licensed practical nurses. Its part-time staff includes four physicians and dentists, 30 registered nurses and three licensed practical nurses.
OSF’s main goal in operating day-to-day is to ensure constant emphasis on promoting patient care — a huge component Consumer Reports based its top selection on.
“I am proud of my colleagues and how much they care about serving our patients,” Meiner said.