The Airport Lounge was named one of the top netting vendors on campus among the several locations offered from Campus Dining Services.
In the breezeway connecting Centennial East and Centennial West lies the Airport Lounge.
“Airport Lounge is a profitable retail location,” Jamie Wood, marketing coordinator of Campus Dining Services, said.
“The profitability can be attributed to strong customer support and also factors that help maintain low overhead like a small staff and closing over breaks.”
The staff at the Airport Lounge daily consists of approximately two to three people.
Furthermore, the menu at the Airport Lounge is similar to items offered at The Business Bistro in the State Farm Hall of Business, except sandwiches are only grab-and-go and not made-to-order.
Additionally, the Airport Lounge has an original espresso machine which Starbucks does not even use anymore, Kristi Nichols, snack bar attendant, said.
The pricing for both retail locations are the same, but the atmosphere of the Airport Lounge is what draws the customers.
“I like to know their name and I like to know their drink,” Nichols said.
“Part of our sales increase is that we want people to get in fast and out quickly, but we don’t want to rush them. I love the kids here and I know most of their names.”
The profitability and sales increase for the Airport Lounge can be attributed to loyal, returning customers, Wood said.
“Students in classes at the Fine Arts complex spend a lot of time in their building and we have many loyal, repeat customers,” Wood said.
“Students seem to appreciate the convenience of having a place to get a drink or food right in their academic building.”
The Airport Lounge is constantly striving to keep things fresh and have something going on, Nichols said.
Last month during the Halloween season, the Airport Lounge conducted Trick for Treating. This was an activity where a customer could perform a trick and receive a piece of candy as a treat.
The several retail locations offered from Campus Dinning besides the Airport Lounge include Burger King, The Business Bistro in the State Farm Hall of Business, Jamba Juice in the Student Fitness Center and Einstein Bros. Bagels and McAlister’s Deli in the Bone Student Center.
The hours of operation for the Airport Lounge are Monday through Thursday 7:30 a.m. to 4 p.m. and Friday from 8:30 a.m. to 3 p.m.
The Airport Lounge is closed for operation on Saturday and Sunday.