Rivian_Delay

The Normal community viewed Rivian's first electric vehicles in person last summer in Normal. The launch of Rivian’s battery-powered pickup and R1S sport utility vehicle will be delayed because of the COVID-19 pandemic.

Rivian announced Tuesday that it will be locating a customer engagement center in Normal.

The center will allow the team to train in and around vehicles to provide first-hand knowledge to Rivian customers. 

The customer engagement team will serve as the customer’s guide through the ownership journey. Rivian owners will be able to interact with the center digitally or by phone. 

“We’re thrilled to locate the customer engagement center in Normal,” Tony Caravano, Rivian’s senior director of retail and customer experience, said in a statement. “Imagine being in contact with our customers every day while having the ability to watch our teams build their vehicles. You’re going to feel excited, and you’ll transfer that enthusiasm directly to our consumer community.” 

The customer engagement team will serve as the customer’s guide through the ownership journey. Rivian owners will be able to interact with the center digitally or by phone. 

GRACE KINNICUTT is News Editor for The Vidette. She can be contacted at gkinnic@ilstu.edu Follow her on Twitter at @GKinnicutt 


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